Billing & Refunds

This policy explains how and when JUMP charges employers, and how cancellations and refunds work. It applies to employer accounts operated through JumpCo LLC. Workers are never charged.

What you’re charged for

Employers are charged a fee per worker accepted for a shift — not for posting a shift, and not per applicant. All charges are in US dollars (USD). The applicable per-accept rate is provided to you when you’re set up for access and shown before you confirm a worker.

When you’re charged

The charge is triggered when you accept a worker for a shift. Payment is processed at that time through Stripe using the payment method on file for your account.

Cancellations

You can cancel a shift you’ve posted before you accept a worker at no charge. Because the fee is tied to accepting a worker, cancelling an open shift (with no one accepted) incurs no fee. Cancellation of a shift after a worker is accepted may still incur the accept fee. [Exact post-accept cancellation windows to be finalized with counsel before launch.]

Refunds

If you’re charged in error — for example, a duplicate charge, or a worker who was accepted due to a clear platform fault — contact us and we’ll review and issue a refund where appropriate. Refunds are returned to the original payment method. To request a refund, email support@jumpco.co with your company name and the shift in question.

Disputes & chargebacks

If you believe a charge is wrong, please contact us first — most issues are resolved quickly by email. You can reach billing support at support@jumpco.co or (617) 555-1212.

No shipping

JUMP is a digital staffing service. There are no physical goods shipped, so no shipping or delivery policy applies.

Contact

JumpCo LLC
10 Main St, Boston, MA
support@jumpco.co · (617) 555-1212